SMS Privacy Policy

Last Updated: April 2, 2026

This SMS Privacy Policy applies to the SMS and text messaging communications provided by SoftDial One LLC ("SoftDial," "we," "us," or "our"). This policy should be read in conjunction with our general Privacy Policy.

1. Information We Collect

When you opt in to receive SMS/text messages from us, we collect:

  • Your mobile phone number
  • Your opt-in consent and the date/time of consent
  • Message interaction data (e.g., opt-out requests, help requests)

2. How We Use Your Information

We use your mobile information to:

  • Send you service-related SMS messages, including updates, notifications, and informational communications
  • Respond to your requests (HELP, STOP, etc.)
  • Manage your opt-in and opt-out preferences
  • Comply with applicable laws and regulations

3. Sharing of Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your mobile information only in the following limited circumstances:

  • With service providers who assist in delivering SMS messages on our behalf (e.g., messaging platform providers), solely for the purpose of message delivery
  • When required by law, regulation, or legal process

4. Data Security

We implement reasonable technical and organizational measures to protect your mobile information. However, no electronic transmission is completely secure, and we cannot guarantee absolute security. You are responsible for securing your mobile device.

5. Data Retention

We retain your mobile information for as long as you remain opted in to our SMS service and for a reasonable period thereafter to comply with legal obligations and resolve disputes.

6. Opt-Out

You may opt out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message. For assistance, text "HELP" or contact us using the information below. For full details, see our SMS Terms & Conditions.

7. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Your continued participation in the SMS service constitutes acceptance of any changes.

8. Contact Us

If you have any questions about this SMS Privacy Policy, please contact us at:

  • Email: info@softdialone.com
  • Phone: (786) 882-7602